About
Highly motivated and service-oriented IT Support Technician with a proven track record in Level 1 support, system maintenance, and user satisfaction. Adept at diagnosing complex hardware/software issues, managing user accounts, and implementing proactive solutions to enhance system uptime. Committed to delivering efficient IT services and contributing to technology-driven environments.
Work
Computer Doctor
|IT Support Technician
Lagos, Lagos State, Nigeria
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Summary
Managed frontline IT support operations, resolving a high volume of technical issues and improving user satisfaction through proactive diagnostics and comprehensive system maintenance.
Highlights
Resolved 80% of incoming IT support issues at the first level, significantly improving resolution efficiency and user satisfaction.
Streamlined client onboarding by expertly setting up accounts, provisioning access, and providing comprehensive orientation, enhancing user readiness.
Managed and maintained critical IT infrastructure, including installing, configuring, and troubleshooting desktops, laptops, and network devices, ensuring system stability.
Implemented robust antivirus and firewall protection across client systems while meticulously maintaining technical documentation and hardware/software inventories.
Reduced issue resolution time by 15% through proactive diagnostics and strategic problem-solving, significantly improving operational efficiency.
AFE CONNECT
|IT Support Technician/Recruiter
Lagos, Lagos State, Nigeria
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Summary
Provided comprehensive IT support and managed key recruitment-related tasks, ensuring high customer satisfaction and efficient operational workflows.
Highlights
Achieved 95% customer satisfaction by delivering prompt and effective remote and in-person IT support, ensuring seamless client operations.
Facilitated smooth user onboarding through efficient device setup and account activation, accelerating new employee integration.
Managed essential administrative and IT recruitment tasks, streamlining operational workflows and supporting talent acquisition initiatives.
ALPHA COMPUTER
|IT Support Technician/Recruiter
Lagos, Lagos State, Nigeria
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Summary
Provided comprehensive IT support, managed hardware/software repairs, and assisted with recruitment-related IT tasks for optimal system performance and user satisfaction.
Highlights
Performed comprehensive hardware and software repairs and preventive maintenance, ensuring optimal system performance and longevity.
Provided face-to-face technical support and training to users, enhancing their proficiency and resolving complex issues efficiently.
Streamlined IT processes through effective troubleshooting and meticulous documentation, improving operational efficiency and knowledge transfer.
Delivered crucial onboarding assistance and managed user device setup, ensuring smooth integration for new personnel.
Managed recruitment-related IT tasks and provided excellent customer service, supporting both technical operations and human resources.
GIPM DIAGNOSTIC CENTRE
|IT Support Technician
Lagos, Lagos State, Nigeria
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Summary
Maintained critical IT systems for healthcare operations, providing rapid technical assistance and ensuring data confidentiality in a clinical environment.
Highlights
Maintained critical IT systems for healthcare operations, ensuring stringent data confidentiality and compliance with industry standards.
Delivered rapid and responsive technical assistance to medical staff, minimizing downtime and ensuring continuous clinical operations.
Supported the successful deployment and ongoing maintenance of hardware in a sensitive clinical setting, ensuring reliable infrastructure.
Education
ALT School
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Diploma in Cybersecurity
ESEP LE BEERGER UNIVERISTE
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BSc
International Relation
IMINI GRAMMAR SCHOOL ILORA
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WEST AFRICA EXAMINATION COUNCIL (WAEC)
General Studies
Certificates
Cybersecurity Job Simulation - Master-Card
Issued By
Master-Card
IT Support Technician
Issued By
Alison
Virtual Assistant
Issued By
ALX
Strategic Public Relations & Communications Management
Issued By
N/A
Customer Service Representative
Issued By
ISONBPO
Jobberman Soft Skills Training
Issued By
Jobberman
Skills
IT Support & Helpdesk
Level 1 IT Support, Helpdesk Operations, Hardware Troubleshooting, Software Troubleshooting, System Setup & Configuration, Computer Servicing, Preventive Maintenance.
System Administration
Onboarding & Offboarding Support, Windows Environments, Linux Environments, macOS Environments, Active Directory, User Account Management, Antivirus Implementation, Firewall Implementation, Remote Tools (TeamViewer, AnyDesk).
Technical Documentation
Documentation & Reporting, Hardware/Software Inventories, IT Process Optimization.
Customer Service
Customer Support, Client Issue Resolution, Customer Satisfaction, Technical Training.
Operational Efficiency
Time Management, Proactive Diagnostics, Issue Resolution Optimization.
Team Collaboration
Team Collaboration, Communication, Interpersonal Skills.
Recruitment Support
Administrative IT Tasks, Recruitment-related IT Tasks, Talent Acquisition Support.
Software & Applications
Microsoft Office Suite.
References
References
Provided on request